Repair/service

Our Service Includes

A full robot vacuum service covers:

  • Complete disassembly of the unit
  • Rebuild of the cleaning head module
  • Cleaning, lubrication, and testing of gearboxes and brush drives
  • Thorough cleaning of all wheels (left, right, and front)
  • Sensor cleaning throughout the unit
  • Deep cleaning of brushes
  • Cleaning of the front bumper and drop sensors
  • Full rebuild and clean of the dust bin
  • Battery conditioning through charge cycles to help restore run time
  • Comprehensive testing on both hard floors and carpets to ensure proper performance

*Please note: Any replacement parts or additional repairs are charged separately. We will provide a full explanation and request your written approval before proceeding with any extra work.

Expert Repairs & Servicing for All Major Brands

FAQS

We charge a fixed, non-refundable inspection fee of $80.00 (incl. GST) for all robot vacuums and stick vacuums. This covers full disassembly, internal checks, and diagnostic testing by our trained technicians. Once the assessment is complete, we’ll provide you with a clear repair quote (separate from the initial inspection fee) along with any recommendations for repair or replacement.

Common signs include:

  • Reduced suction or weak cleaning performance
  • Shorter battery life than usual
  • Strange noises, error messages, or beeping
  • Charging issues or the unit not powering on

Routine servicing can fix performance issues, while faults will need professional repair. An assessment will confirm what’s required.

On average, we recommend a service every 12 months. Factors that may shorten this time include:

  • High levels of dust or dirt in the home
  • Presence of pets and pet hair
  • Allergy-sensitive households
  • Frequent daily use

Our service includes internal cleaning, diagnostic testing, and checks of key modules like the brush, filters, and battery. We ensure all parts are working correctly and advise if any replacements are required.

After receiving your unit, our technicians will carry out a full assessment and get back to you within 7–14 business days with a detailed estimate. Repairs only go ahead once approved by you. We aim to minimise downtime without compromising on quality.

Yes, we service customers Australia-wide. Simply contact us first with the make and model plus a short description of the problem. We’ll give you a general idea of likely issues and costs.

When sending your unit, please pack it securely in a sturdy box and include:

  • Robot, docking station, and any requested parts
  • Your name and return address
  • Mobile number and email address
  • A description of the fault

Ship via courier or Australia Post to:

Dancing Tech

Unit 27/35 Sefton Rd, Thornleigh NSW 2120

  • Labour: 3 months
  • Parts & batteries: 12 months
  • Approved second-hand parts: 3–6 months (depending on agreement)

At times, we offer refurbished models that have been fully serviced, fitted with replacement parts, and supplied with a limited warranty. Contact us or check our shop for current availability.

Repair/service request

Please fill out the form below to request a repair or service. Include your product details and a clear description of the issue.

Our team will be in touch with you shortly.