Refund & return policy

Refund & Return Policy

  • Your rights under Australian Consumer Law
    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

    You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

    You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

  • Change of mind returns
    We accept change of mind returns within 14 days of purchase.

    Items must be unused, in their original packaging, and in resalable condition.

    Return shipping costs for change of mind are the responsibility of the customer.

    A restocking fee of 15% of the purchase price applies to all change of mind returns to cover inspection, testing, and repackaging.

    Once returned and inspected, a refund will be processed to your original payment method, minus shipping fees and the restocking fee.

  • Incorrect or damaged items
    If you receive an incorrect, damaged, or faulty item, please contact us within 3 days of delivery.

    Provide your order number, a description of the issue, and photos of the product and packaging.

    We will arrange repair, replacement, or refund in accordance with Australian Consumer Law.

  • Warranty claims
    For items covered under our 12-month warranty, please refer to our Warranty Policy for details.

    We may request that products be returned for inspection before approving a repair or replacement.

  • Exclusions
    The following items cannot be returned for change of mind:
    – Consumables (such as filters, batteries, or accessories unless faulty).
    – Items damaged through misuse, neglect, or improper handling.
    – Items that have been modified or repaired without our approval.

  • Refund process
    Approved refunds will be issued back to the original payment method.

    Processing times may vary depending on your payment provider.

  • How to request a return
    To start a return, please contact us with your order number and details of your request.

    We will provide instructions for shipping the item back to us.